Frequently Asked Questions

Authentication

  • Is my account secure during the recovery process?

    Yes, Fanatico ensures your account security during recovery by:

    • Sending recovery links only to verified email addresses.
    • Requiring you to set a new password after recovering your account to maintain security.
    • Using encrypted methods for all recovery processes, whether through email, phone, social networks, or messengers.
  • What happens if the recovery code I received doesn’t work?

    If the 6-digit recovery code doesn’t work:

    • Double-check that you’ve entered it correctly.
    • If it’s still not working, you can request a new code by clicking the “Resend Code” option.

  • Can I recover my account using social media or messenger services?

    Yes, if you’ve linked your social media accounts (like Facebook, Instagram, or Discord) or messengers (like WhatsApp or Telegram) to your Fanatico account, you can use them for recovery. Simply select the appropriate platform on the Account Recovery page and follow the prompts.

  • What if I enter the wrong password or username?

    If you enter the wrong password:

    • A message will appear saying, “Sorry, that password isn’t right. We can help you recover your password.”
    • You can then click the link to begin the password recovery process.

    If you enter the wrong username:

    • A message will appear saying, “Sorry, we couldn’t find an account with that username. We can help you recover your username.”
    • Click the link to start the username recovery process.
  • How do I reset my password after recovering my account?

    Once you’ve recovered your account:

    • You’ll be prompted to set a new password on the Password Reset page.
    • Enter your new password in the “Your new password” and “Confirm new password” fields.
    • The “Set New Password” button will activate once the passwords match. If there’s a mismatch or the password is too weak, an error message will guide you on how to fix it.
  • What recovery methods are available if I forget my password?

    Fanatico offers several recovery methods:

    • Email: A recovery link will be sent to your verified email address.
    • Phone Number: A 6-digit code will be sent via SMS to your verified phone number.
    • Social Networks: If you’ve linked social accounts like Facebook or Instagram, you can use them to recover your account.
    • Messengers: Linked messenger services like WhatsApp or Telegram can also be used for recovery.

  • What should I do if I’ve forgotten my username?

    If you can’t remember your username:

    • Try logging in with your email. If it fails, you’ll see a message: “Sorry, we couldn’t find an account with that username. We can help you recover your username.”
    • Click the link provided, enter the email address associated with your account, and you’ll receive a recovery link in your email.
    • Click the link, and you’ll be redirected to a page displaying your username.
  • How do I recover my Fanatico account if I’ve forgotten my password?

    If you’ve forgotten your password, follow these steps:

    • Click the “Forgot Password” link located below the “Log In” button on the login page.
    • You’ll be redirected to the Account Recovery page, where you can choose to recover your account using your email, phone number, social networks, or messengers.
    • Follow the prompts to receive a recovery link or code, and use it to reset your password.

  • What should I do if I want to upgrade from Guest Access to a full account?

    Simply click on any sign-up option (Google, Apple, or Email) when prompted, or choose to sign up from the menu. Follow the steps to complete your registration, and you’ll be able to enjoy everything Fanatico has to offer.

  • Can I continue using Guest Access indefinitely?

    While you can explore Fanatico as a guest for as long as you like, creating an account is necessary if you want to fully engage with all the platform’s features and content.

  • Why should I create a Fanatico account?

    Creating an account unlocks the full potential of Fanatico. You’ll get a personalized feed, access to exclusive content, the ability to interact with your favorite Idols, and more. It’s the best way to fully enjoy what Fanatico has to offer.

  • How can I register for a Fanatico account?

    You can register at any time by clicking “Continue with Google,” “Continue with Apple,” or “Log in with Username & Password.” This will guide you through the sign-up process. If your email is not associated with an existing account, you’ll create a new one. If you already have an account, you’ll be logged in.

  • What happens when I try to access features that require an account?

    If you click on features like the Trending tab, Following tab, or any interactive content (like quizzes or tipping), you’ll see a message encouraging you to sign up. For example:

    • “Unlock a world of features by creating an account! Do it now and explore all the benefits!”
    • “You need an account 🙂 Get your own account to follow your favorite people on Fanatico!”

  • Why do I see messages asking me to create an account?

    While exploring as a guest, you’ll encounter prompts to create an account when you try to access certain features that require membership. These messages encourage you to sign up so you can enjoy the full Fanatico experience.

  • What features are available to me as a guest?

    As a guest, you’ll have limited access to the platform. You can explore some content and get a feel for Fanatico, but to use all the features—like following Idols, creating content, or joining fan clubs—you’ll need to create an account.

  • How do I start using Fanatico as a guest?

    It’s easy! Just click the “Continue as Guest” button on the first screen when you visit Fanatico. This will take you directly to the Home page where you can begin exploring.

  • What is Guest Access on Fanatico?

    Guest Access allows you to explore the Fanatico platform without creating an account. You can look around, see what the platform offers, and decide if you’d like to sign up for a full account later.

  • Can I use Google sign-in on iOS (Apple)?

    Yes, you can use Google sign-in on iOS devices. This allows for a seamless integration across different platforms, making it easier for you to access our services on your Apple devices using your Google account.

  • Can I use Apple sign-in on Android?

    No, Apple sign-in is not supported on Android devices. We recommend using other available sign-in options that are compatible with Android.

  • How is my data handled securely at Fanatico?

    At Fanatico, we take your privacy and data security very seriously. Here’s how we ensure your information is protected:

    1. Encryption: We use strong encryption methods to secure your data as it is transmitted and stored within our systems. This means that any data you provide, from your personal information to transaction details, is protected against unauthorized access.
    2. Compliance: Our data handling practices are designed to comply with applicable data protection laws and regulations. We regularly review and update our policies and procedures to stay aligned with industry standards and legal requirements.
    3. Access Controls: We implement strict access controls within our organization. Only authorized personnel have access to your data, and only for purposes that are clearly defined in our privacy policy.
    4. Regular Audits: We conduct regular security audits and continuous monitoring to identify and mitigate potential security vulnerabilities. This proactive approach helps us ensure that protective measures are effective and up-to-date.
    5. Data Minimization: We only collect the data necessary to provide you with our services. We avoid storing excessive information and ensure that personal data is not retained longer than necessary.

    For more detailed information on how we protect your privacy, please visit our privacy policy at https://fanatico.com/en/privacy-policy/. Here, you can find comprehensive details about the measures we take, including how we collect, use, and share your information.

  • What if I forget my password?

    If you forget your password:

    • Click on “Forgot Password” on the sign-in page.
    • Enter the email associated with your Fanatico account.
    • You’ll receive an email with instructions on how to reset your password. Follow the steps to set a new password and regain access to your account.

  • Can I sign up using my Google or Apple account?

    Yes! Fanatico allows you to sign up quickly using your Google or Apple account:

    • Click “Continue with Google” or “Continue with Apple” on the sign-up page.
    • You’ll be redirected to the respective sign-in page where you’ll need to enter your credentials.
    • After signing in, you’ll be asked to complete your profile on Fanatico.
  • How do I sign up for a Fanatico account?

    To sign up for a Fanatico account, follow these simple steps:

    • Go to the Fanatico homepage and click on the “Sign Up” button.
    • You can choose to sign up using your Google or Apple account by selecting “Continue with Google” or “Continue with Apple.” Alternatively, you can sign up with your email by clicking “Sign up with Email.”
    • Follow the prompts to complete your profile, including setting up a username, entering your full name, and uploading a profile picture.

Home

  • How do I interact with Shots?

    You can navigate through Shots by:

    • Swiping left or right to switch between different Idols’ Shots.
    • Tapping the right side of the screen to move to the next Shot, or the left side to go back to the previous one.
  • What are Shots on the Home Page?

    Shots are temporary posts that last for 24 hours and appear at the top of the Home Page. They work similarly to stories on other social platforms:

    • New Shots: Unseen shots have a turquoise border.
    • Viewed Shots: Once seen, the border turns gray.
    • FanShots: Special shots from Idols that only Fan Plan subscribers can see.
  • What can I do with posts on the Home Page?

    You can interact with posts in several ways:

    • Single Tap: Opens the post to view details.
    • Double Tap to Rate: Automatically gives the post 5 stars (or removes your rating if it’s already rated).
    • Rate with Stars: Click any star to choose a specific rating.
    • Comment: Leave a comment, like comments, or delete your comments.
    • Share or Report: Share the post with others or report it if necessary.
    • Download: Save the post to your device.
    • Edit or Delete: If it’s your own post, you can edit or delete it.

  • How do video and audio posts work on the Home Page?
    • In the Feed: Videos and audios play automatically when more than 1/3 of the content is visible on your screen. Only one video or audio plays at a time, and it stops when you scroll to the next post.
    • In Post Details: Videos and audios loop continuously, and you can control the sound using the sound icon.

  • What types of content will I see on the Home Page

    You’ll see a variety of content types, including:

    • Video Posts
    • Photo Posts
    • Audio Posts

    These posts appear in a chronological feed, with the newest posts at the top.

  • How do I switch between the Following and Trending tabs?

    You can switch between tabs by:

    • Swiping left or right across the screen.
    • Tapping on the desired tab at the top of the Home Page. The active tab will be highlighted with a darker background and underline.
  • What happens if I don’t follow anyone yet?

    If you’re not following anyone, the Following Tab will show a message saying, “You are not following anyone. Here are some recommendations based on your interests.” It will also suggest popular users you can follow.

  • What are the main features of the Home Page?

    The Home Page is divided into two main tabs:

    • Following Tab: Shows content from the Idols you follow, along with your own posts.
    • Trending Tab: Displays the most liked posts from the past hour.
  • How do I get to the Home Page?

    You’ll automatically land on the Home Page in the following scenarios:

    • After logging in or signing up.
    • When you open the Fanatico app.
    • By tapping the Home icon at the bottom left corner of the app.

  • What is the Home Page on Fanatico?

    The Home Page is the main landing area for all users on Fanatico. Whether you’re logging in, signing up, or just opening the app, you’ll start on the Home Page. It’s where you can see content from the Idols you follow, explore trending posts, and interact with the platform.

Search

  • Does the Search function prioritize content by engagement?

    Yes, results for posts are typically prioritized by engagement (e.g., number of likes), especially within the For You section.

  • What should I do if I can’t find the content I’m looking for?

    Ensure your search terms are spelled correctly and relevant to the content you’re seeking. You can also try switching between Users, Hashtags, and Locations tabs for broader results.

  • How do I clear my search history?

    You can clear recent searches by tapping the “X” next to each search item in the Recent Search section.

  • Can I search for content by hashtags?

    Yes, the Hashtags tab in search displays popular hashtags based on your query, ordered by frequency of use.

  • How are search results for locations prioritized?

    Location-based search results prioritize content within a 1 km radius. If no local content is found, it extends to a 5 km radius.

  • What happens if there are no results for my search?

    If no results match your query, a message will appear saying, “We couldn’t find anything. Try checking the spelling.”

  • Can I filter my search results?

    Yes, search results are divided into tabs for Users, Hashtags, Locations, and personalized For You content, allowing you to quickly narrow down your search.

  • How do I see recent searches?

    When you tap the search bar, your recent searches are automatically displayed. You can select a previous search or clear the list by tapping the “X” next to each query.

  • What categories can I search for?

    Fanatico offers four search categories:

    • For You: Personalized content based on your interests.
    • Users: Search for profiles by username.
    • Hashtags: Popular hashtags related to your query.
    • Locations: Content from specific geographic locations.
  • How do I access the Search function?

    You can access the Search function by tapping the Search icon located at the bottom of the screen between the Home and Content Capture icons.

Profile

  • What happens when I disconnect accounts?

    When you disconnect a social account from Fanatico, it will no longer be linked to your profile. This means that the authentication and features associated with that social account (such as logging in via the platform or receiving bonuses) will be disabled. However, your profile and its content will remain intact. Keep in mind that if this was your primary or only recovery method (e.g., social login), it’s important to ensure that another recovery method like email or phone is linked to avoid account access issues.

  • Can I link multiple social accounts?

    Yes, you can link multiple social accounts to your Fanatico profile. Fanatico supports connections with several social platforms, such as Google, Facebook, Instagram, Twitter (X), and Telegram. Each account you connect will help secure your profile and improve your experience on the platform. Additionally, you receive a bonus in FCO Tokens for each social account you link, making it even more rewarding to connect multiple accounts.

  • How do I connect social accounts?

    To connect social accounts to your Fanatico profile, follow these steps:

    1. Go to Profile Settings.
    2. Scroll down to the Social Accounts section.
    3. Select the social media platform you’d like to connect (e.g., Facebook, Google, Instagram, Twitter (X), or Telegram).
    4. Click Connect next to the desired platform.
    5. Follow the prompts to authenticate and allow permissions for Fanatico to access the account.
    6. Once linked, you’ll receive a bonus of FCO Tokens for each account connected.

    Each connection enhances account security and enables seamless interaction with social features on the platform.

  • What do I need for KYC (Know Your Customer) verification?

    For withdrawals over $1000 or for enhanced security features, KYC verification is necessary. This process requires submitting identification documents to ensure compliance with legal standards.

  • Can I disable public view of my follower count or star rating?

    Yes, you can toggle the visibility of your follower count and star rating under Profile Privacy settings, allowing you to control how much of your profile metrics are visible to others.

  • How do I manage my location and shipping information?

    In Profile Settings, you can set a visible country flag and enter shipping information for transactions involving physical goods. Shipping details are required for deliveries but are not publicly visible.

  • How do I manage notifications?

    In Notification Settings, you can customize alerts for messages, posts, and offers. Adjust the frequency and type of notifications based on your preferences.

  • What happens if I want to switch between Fan and Idol accounts?

    You can switch between Fan and Idol profiles easily in Profile Settings without losing any data. This allows flexibility depending on your needs and status.

  • What is Two-Factor Authentication (2FA) and how do I enable it?

    Two-Factor Authentication adds extra security by requiring an additional verification method (e.g., phone or email) when logging in. You can enable it in the Security Settings.

  • What social accounts can I connect?

    You can connect your profile to social accounts like Facebook, Twitter (X), Instagram, Telegram, and Google. Each connection gives you bonus FCO tokens, which can be used for in-app transactions.

  • How do I verify my email and phone?

    Verifying your email and phone number can be done in the Account Security section of Profile Settings. It’s important for security and for purchasing or selling digital goods.

  • How do I withdraw earnings?

    To withdraw funds, go to the Withdrawals section in Profile Settings. Earnings can be transferred to a crypto wallet, PayPal, or a bank account. Withdrawals above $1000 require KYC verification.

  • How can I monetize my Idol profile?

    Idols can create Fan Plans with subscription prices, enabling exclusive access to content. You can also set tipping options and receive job proposals for specific tasks like personalized shoutouts or promotions.

  • Can I control who tips or leaves testimonials?

    Yes, under Profile Settings, you can restrict tipping and testimonials to followers or make them available to everyone visiting your profile.

  • What are the privacy options for my profile?

    You can switch to a Private Profile, limiting who can see your posts and content. Only approved followers will have access when this setting is enabled.

  • How do I change my username and display name?

    To change your username or display name, go to Profile Settings. The username is used for tagging, while the display name is more flexible and can be updated anytime.

  • How do I become an Idol?

    To become an Idol, you need to have a Fan following and a verified profile. Once you meet these criteria, you can start creating exclusive content and engage directly with your fans.

  • What happens if I delete my Fanatico profile?

    Deleting your profile will remove your access to posts, fan clubs, and FCO tokens associated with your account. Make sure to withdraw or transfer your tokens before deleting your account.

  • Can I connect multiple wallets to my profile?

    Yes, you can import, connect, or create multiple wallets from the profile section to manage your FCO tokens efficiently.

  • How do I view my transaction and activity history?

    Your transaction and activity history, including purchases, posts, and earned bonuses, can be found in the “Account Activity” section of your profile. You can filter between notifications, dispatches, transfers, and bonuses.

  • What if I forget my password?

    If you forget your password, you can reset it through the “Forgot Password” option on the sign-in screen. An email with reset instructions will be sent to the registered email address.

  • Can I transfer my FCO tokens from my profile?

    Yes, you can transfer your FCO tokens by going to the wallet section in your profile. From there, you can deposit, transfer, and view all your token activities, including your total balance.

  • How do I link social media accounts to my profile?

    In the profile settings, you’ll find an option to link various social media platforms like Google, Apple, Twitter, Facebook, Instagram, and Telegram. Each linked account can earn you additional FCO bonuses.

  • What are FCO tokens and how can I view them in my profile?

    FCO tokens are the currency of the Fanatico ecosystem. You can view your balance by navigating to your profile and checking the wallet section. You can also see transaction history, transfer, or deposit tokens directly from your profile.

  • How can I customize my profile?

    You can edit your profile by adding a profile picture, updating your bio, and linking social media accounts. Simply go to the “Account” or “Profile Settings” section to make changes.

  • How do I create a Fanatico Profile?

    To create a profile, sign up through the Fanatico platform, provide the required details (such as your username and password), and optionally connect a wallet. Once created, you can manage posts, join fan clubs, and follow your favorite idols.

Secret Token

  • Can I interact with creators or other fans after purchasing a Secret Token?

    Yes, you can leave comments on posts to engage with creators and other fans, enhancing the community experience.

  • What is the maximum number of copies I can mint for a post?

    Creators can set limits on how many copies of a Secret Token are available. This helps control the exclusivity of the content.

  • How do I connect or create a wallet on Fanatico?

    During sign-up, you can choose to create, connect, or import a wallet. The wallet is required for buying, selling, and managing Secret Tokens.

  • What is the difference between ownership price and copy price?

    The Ownership Price refers to the price for full ownership of the content, while the Copy Price allows fans to purchase copies of the content without full ownership rights.

  • Can I resell a Secret Token?

    es, after purchasing a Secret Token, you can list it for resale, and the original creator will earn a royalty from the transaction.

  • What are royalties and how do they work?

    Royalties allow creators to earn a percentage of sales each time their Secret Token is resold. Creators can set up multiple royalty tiers based on the number of copies sold.

  • What currencies can I use to buy Secret Tokens?

    Secret Tokens are primarily bought using Fanatico FCO Tokens, but other supported cryptocurrencies may be available depending on platform integrations.

  • How do I mint a Secret Token as a creator?

    Creators can upload content, set a price, choose a listing type (fixed price or auction), and set royalties. Once confirmed, the Secret Token is minted and made available for sale.

  • How do I buy Secret Tokens?

    Browse the Post Feed, select a post, and use FCO tokens to purchase the Secret Token. You’ll need a connected wallet to complete the transaction.

  • What is the Fanatico Secret Token?

    The Secret Token is a unique digital asset created by Fanatico, allowing creators to sell exclusive content to fans. It leverages blockchain technology to secure transactions and give fans ownership of exclusive content.

Content Capture

  • How do I manage my drafts?

    To manage your drafts in Fanatico:

    1. Access Drafts: Go to your profile or content creation section. Look for the Drafts tab where all saved drafts are stored.
    2. Edit a Draft: Select a draft to continue editing or updating its content, tags, and settings.
    3. Publish or Delete: After reviewing the draft, you can either publish it or delete it if you no longer want to use that content.

    Managing drafts ensures you can work on content at your own pace and post it when ready.

    4o

  • Can I delete a shot after posting?

    Yes, you can delete a SHOT after posting it. To delete a SHOT:

    1. Go to your profile or the post where the SHOT was published.
    2. Select the SHOT you want to delete.
    3. Tap the delete option, typically found in the post settings or options menu.

    Once deleted, the SHOT will no longer be visible to your audience, and it will be permanently removed from your profile. Keep in mind that this action cannot be undone.

  • How can I delete or edit a post after publishing?

    You can edit a post’s description, tags, or visibility after publishing by navigating to your profile and selecting the post. For content or pricing changes, you may need to delete and repost the item.

  • How do I tag my content?

    When posting, add relevant hashtags and tags to improve visibility and discoverability in searches and trends. You can also add location tags if relevant.

  • Can I upload pre-recorded content?

    Yes, you can upload media from your device’s gallery. After uploading, you can use the same editing tools available for content captured within the app.

  • How do I set a price for exclusive content?

    When creating a post, you can choose the Secret Content option and set a price for fans to unlock and view your exclusive content using Fanatico’s token system.

  • What is the difference between public and fan-only posts?

    Public posts are visible to everyone on the platform, while fan-only posts are restricted to your followers or specific fans who have access to exclusive content.

  • Can I save content for later use?

    Yes, you can save your content as a draft and return to it later for further edits before posting.

  • What media formats are supported in Content Capture?

    You can capture or upload images (JPEG, PNG), videos (MP4), and audio files (MP3). Ensure your file size is within the app’s limits for uploads.

  • Can I edit content after capturing it?

    Yes, you can apply filters, add text, stickers, and draw on your photos or videos before posting. You can also trim videos and adjust audio.

  • How do I access the Content Capture feature?

    Tap the camera icon on the bottom navigation bar or select “Create New Post” from your dashboard to open the Content Capture interface.

  • What is the Content Capture function?

    The Content Capture function allows you to take photos, record videos, and upload multimedia content directly within the Fanatico app, providing tools for editing and customization before sharing.

  • How do I set up exclusive shots?

    To set up exclusive shots on Fanatico, follow these steps:

    1. Capture or upload your shot (photo or video) using the SHOT feature.
    2. After editing your content, proceed to the post settings.
    3. In the audience visibility options, select Fan-Only or Exclusive.
    • Fan-Only: Only your followers or fans can view the shot.
    • Exclusive: Content is available to paying subscribers or users with special access.
    1. Set a price for access (if using the Secret Token feature).
    2. Hit Publish to share your exclusive shot.
  • Can I use multiple filters at once?

    Currently, the Fanatico SHOT function allows you to apply only one filter at a time per shot. You can select a filter, adjust its intensity, and apply it to your image or video. If you wish to combine multiple visual effects, you would need to manually edit the shot further after applying the first filter, using additional tools such as stickers, text, or overlays to create a layered effect.

  • How do I add filters to my shot?

    To add filters to your shot in the Fanatico SHOT function:

    1. Open the SHOT feature and capture your photo or video.
    2. After capturing, you’ll see options to edit your shot.
    3. Select the “Filters” option from the editing tools.
    4. Browse through the available filters and tap on one to apply it to your shot.
    5. Adjust the intensity of the filter if needed, using the slider (if available).
    6. Once satisfied with the filter, save your shot.

    This feature allows you to enhance your content before sharing it with your audience.

  • Can I customize the shot timer?

    Yes, you can customize the shot timer in the SHOT function on Fanatico. When using the capture feature, there is an option to set a timer for your shot. You can adjust the countdown timer to give yourself time to get into position or prepare the scene before the camera automatically takes the shot. Depending on the version, the app may allow timer adjustments for up to a few seconds, typically ranging from 3 to 10 seconds.

    This feature is especially useful for hands-free captures or group shots.

  • How do I save or discard my SHOT?

    Once you finish editing, you can choose to post your SHOT immediately or save it as a draft. You can also discard it at any time if you’re unsatisfied with the result.

  • What resolution does SHOT support?

    SHOT supports high-definition resolution for both photos and videos, though final quality may depend on your device’s camera and settings.

  • Can I upload existing media files into SHOT?

    Currently, the SHOT feature focuses on real-time content capture, meaning you create SHOT posts directly from the app’s camera. For pre-existing media, you may use the regular post creation tool.

  • Can I add text or annotations to my SHOT?

    Yes! After capturing a photo or video, you can add text, draw directly on the media, or insert stickers for added creativity.

  • How long can my SHOT video be?

    Videos created with the SHOT function have a limited duration, typically up to 60 seconds. This is ideal for creating quick, engaging content that captures attention.

  • How do I use filters and effects with SHOT?

    When using the SHOT function, swipe left or right to access various filters that can enhance your visuals. Once a filter is applied, you can further edit your SHOT with additional effects, stickers, or drawings.

  • What kind of media can I create with SHOT?

    You can capture both photos and short video clips. These can be edited with on-screen drawing tools, stickers, filters, and text before posting or saving.

  • What is the SHOT function on Fanatico?

    The SHOT function allows users to capture short, dynamic visual content directly within the app. You can capture moments in real-time using your camera, and add creative elements like filters, stickers, or annotations.

  • What media formats can I upload?

    You can upload a variety of media formats when creating a post on Fanatico. These include:

    • Images: JPEG, PNG, GIF, and WEBP formats.
    • Videos: MP4 format is commonly supported.
    • Audio: Fanatico supports popular audio formats like MP3 or WAV.
    • Documents or Other Files: Depending on your access level, you may be able to upload other file types like PDFs for exclusive content.

    Keep in mind that there may be size limits on file uploads, typically mentioned during the upload process.

  • How do I delete a post?

    To delete a post, navigate to your profile, select the post, and click the delete option. Once deleted, the post will no longer be visible to others.

  • Can I schedule a post?

    Currently, Fanatico does not support post scheduling, but you can draft your post and publish it manually when ready.

  • How do I add hashtags to my post?

    In the post creation screen, there’s a field to add hashtags. These tags will help your post appear in relevant searches and trend feeds.

  • What is the difference between public and exclusive posts?

    Public posts are visible to all users, while exclusive posts are only accessible by users who pay or have been granted special access (e.g., Fan Clubs, subscribers).

  • How do I set a price for my post?

    During the post creation process, you can set a copy price or ownership price for your content. Fans can then purchase or unlock your post using Secret Tokens.

  • Can I edit my post after publishing it?

    Yes, after publishing, you can go back to the post, make edits to the description, or modify content settings, but changing media or pricing may not be possible once it’s published.

  • What types of posts can I create?

    You can create a variety of post types including photos, videos, and exclusive content. You can also monetize posts by setting a price with Secret Tokens.

  • How do I create a post on Fanatico?

    To create a post, navigate to the Create New Post option from your dashboard. Add a title, description, and upload media (photos, videos, etc.). Select your desired post type, set price and visibility preferences, and click Publish.

Sales

  • What currencies are supported in sales?

    Fanatico transactions support Fanaticos (FCO) and local currencies, with conversion tools available for in-app purchases.

  • How do buyers receive items after purchase?

    You must manage shipping and delivery once the sale concludes. Ensure shipping details are accurately entered during the Sale Composer setup.

  • Can buyers leave feedback?

    Yes, buyers can leave reviews and ratings, which are reflected on your profile to build credibility in the marketplace.

  • How do I handle payments?

    Fanatico supports payments in both cash and Fanaticos (FCO). You can set preferences for receiving either form of payment during sale setup.

  • What happens if my auction does not meet its reserve price?

    If the reserve price isn’t met in a Traditional Auction, the item will not sell, and you can choose to relist it.

  • Are there fees involved in selling on Fanatico?

    Fanatico charges platform fees based on the type of sale. Fees may vary for Fixed Price sales, Auctions, and other specialized sale types.

  • Can I adjust my sale after posting?

    Yes, sales can be edited post-publication, though some aspects like active bids may limit changes in live auctions.

  • How do I track my sales?

    Sales progress can be monitored via your Profile and Sales Dashboard, showing item status, bids, and sales analytics.

  • What are LUB Auctions?

    In Lowest Unique Bid Auctions, the goal is to place the lowest bid that no one else has placed. The user with the lowest unique bid at the auction’s end wins the item.

  • How long can auctions last?

    You can configure auction durations during setup. Fanatico allows flexible time frames, depending on your auction strategy.

  • Can I set shipping preferences for my sales?

    Yes, you can customize shipping options, including international shipping and delivery preferences, within the Sale Composer tool.

  • How do I create a sale?

    Use the Sale Composer tool, where you can upload item details, set prices, and configure shipping options based on the type of sale you want to set up.

  • What types of sales can I set up on Fanatico?

    Fanatico supports three primary sales types:

    • Fixed Price Sales: Set a specific price for your item, allowing fans to purchase instantly.
    • Traditional Auction: Create a time-limited auction where the highest bid wins.
    • Lowest Unique Bid (LUB) Auction: Participants aim for the lowest unique bid to win.
  • Can you show examples of Sale Composer?

    The Sale Composer allows users to set up different types of sales, including Fixed Price, Traditional Auction, and Lowest Unique Bid Auction (LUB).

    Examples of Sale Composer:

    1. Fixed Price Composer: A straightforward sale setup where the seller sets a fixed price for an item. Buyers can instantly purchase at the set price.
    2. Traditional Auction Composer: Allows the seller to create an auction with a starting bid, reserve price, and auction duration. Buyers place bids, and the highest bidder wins.
    3. Lowest Unique Bid Auction (LUB): In this setup, users place bids, but the goal is to have the lowest unique bid at the end of the auction.

    Each sale type allows for customizing item details, images, shipping preferences, and more, giving flexibility for sellers to engage their audiences in various ways.

Wallet

  • How long does it take for transactions to process?

    Fanaticos transactions are usually processed instantly, while cash withdrawals may take a few business days depending on the payment method and completion of KYC verification.

  • What do I do if my withdrawal fails?

    If a withdrawal fails, check to ensure your KYC information is completed and accurate. If the issue persists, contact customer support for assistance.

  • Can I transfer Fanaticos immediately after creating an account?

    No, new users (less than 30 days old) are restricted from transferring Fanaticos until the account has been verified or the 30-day period has passed.

  • What happens if I do not verify my account?

    Without verification, some features like higher transfer limits and cash withdrawals will remain restricted. Completing the KYC process will unlock all Wallet functionalities.

  • How do I ensure my Wallet is secure?

    Ensure your Wallet is secure by verifying your email, phone, and linking social accounts. Regularly check transaction history and set up two-factor authentication for added security.

  • Is there a limit on how many Fanaticos I can transfer at once?

    Yes, single transfers cannot exceed 1,000,000 Fanaticos. Higher transfer limits are available for verified users.

  • How can I view my transaction history?

    Your transaction history is displayed in the transactions section within the Wallet. You can view all past transactions by tapping Show all transactions.

  • What is KYC, and why do I need to complete it?

    KYC (Know Your Customer) is a verification process that requires identity documentation to ensure the safety and legality of transactions. It’s necessary to complete KYC before withdrawing cash or increasing transaction limits.

  • How do I withdraw cash from my Fanatico Wallet?

    You can withdraw cash by clicking the Withdraw button in the cash balance section. KYC (Know Your Customer) information must be completed before initiating a withdrawal.

  • What is the daily limit for transferring Fanaticos?

    Unverified users are limited to transferring 10 Fanaticos per day. Verification removes this restriction.

  • Can I transfer Fanaticos to other users?

    Yes, you can transfer Fanaticos to other users you follow. If you are not following them, a prompt will ask you to follow the user before transferring.

  • How do I buy Fanaticos?

    To buy Fanaticos, click the Buy button on the Fanaticos balance section within the Wallet.

  • What is the Fanatico Wallet used for?

    The Fanatico Wallet is used for managing both cash and Fanaticos balances, performing transactions, buying Fanaticos, and transferring balances.

  • How do I access my Fanatico Wallet?

    You can access your Fanatico Wallet by navigating to your profile and tapping the Wallet icon located in the top-right corner.

Tipping

  • Is tipping anonymous?

    No, tipping is not anonymous. Both the idol and the fan can see the details of the transaction. Fans’ usernames are displayed along with the tip amount to the idol.

  • Can idols block tips from specific fans?

    Idols have the ability to manage their interactions with fans, including blocking specific fans from sending tips or engaging with their content.

  • How can I add funds to my Fanatico Wallet for tipping?

    You can add funds to your Fanatico Wallet by purchasing Fanaticos tokens using traditional payment methods. Once your wallet is funded, you can easily use those tokens to tip idols.

  • What happens if a tip fails?

    If your tip transaction fails, you will receive an error notification. You can try again or use an alternative payment method if the problem persists.

  • What are Fanaticos tokens, and how can I earn them?

    Fanaticos tokens are the platform’s digital currency that can be used for tipping idols, purchasing exclusive content, and more. You can earn tokens through platform activities or purchase them via the Fanatico Wallet.

  • How do idols use the tips they receive?

    Tips received by idols are credited to their Fanatico account and can be used within the Fanatico platform or withdrawn according to the platform’s payout policies.

  • Do idols see how much I’ve tipped?

    Yes, idols receive notifications showing the exact amount tipped by each fan, and they can acknowledge the support with a personalized message.

  • Can I tip multiple idols?

    Yes, you can tip as many idols as you want. Each transaction is processed individually, so you can send tips to different idols in separate transactions.

  • Are there any fees associated with tipping?

    There may be small transaction fees associated with tipping, depending on the payment method used. Fanaticos tokens typically have lower fees compared to traditional payment methods.

  • What happens if I don’t have enough Fanaticos tokens?

    If your Fanatico Wallet balance is insufficient, you can either top up your Fanaticos tokens or use a traditional payment method to complete the tip.

  • How are Fanaticos tokens used for tipping?

    Fanaticos tokens are an in-platform currency that can be used for various transactions, including tipping idols. You can purchase or earn Fanaticos tokens and use them to tip idols directly through your Fanatico Wallet.

  • Can I cancel or refund a tip?

    Once a tip has been confirmed and processed, it cannot be canceled or refunded. Please make sure to verify the details before completing the transaction.

  • Where can I view my tipping history?

    Your tipping history is available in your Fanatico account dashboard. Here, you can see all past tips you’ve sent to idols and track your support over time.

  • How do I confirm if my tip was successful?

    After you confirm your tip, you will receive a real-time notification of the transaction. The idol you tipped will also be notified. You can view a confirmation in your account history.

  • Can I send personalized messages along with my tip?

    Currently, the tipping feature focuses on the transaction itself, but idols may send a personalized thank-you message after receiving a tip, deepening the connection between fans and idols.

  • Is there a minimum or maximum amount I can tip?

    Yes, there is both a minimum and maximum tipping amount. These limits are displayed during the tipping process, and you can either select from pre-set amounts or enter a custom amount within the allowed range.

  • What payment methods can I use to tip?

    You can tip using Fanaticos tokens stored in your Fanatico Wallet or through traditional payment methods like credit cards or PayPal.

  • How do I tip an idol?

    To tip an idol, select the idol you want to support, choose your payment method (Fanaticos tokens or traditional currency), enter the desired tip amount, and confirm the transaction.

  • What is Idol Tipping?

    Idol Tipping is a feature that allows fans to financially support their favorite idols by sending tips through the Fanatico platform. Fans can choose to send tips in either traditional currency or Fanaticos tokens.