Yes, Fanatico ensures your account security during recovery by:
If the 6-digit recovery code doesn’t work:
Yes, if you’ve linked your social media accounts (like Facebook, Instagram, or Discord) or messengers (like WhatsApp or Telegram) to your Fanatico account, you can use them for recovery. Simply select the appropriate platform on the Account Recovery page and follow the prompts.
If you enter the wrong password:
If you enter the wrong username:
Once you’ve recovered your account:
Fanatico offers several recovery methods:
If you can’t remember your username:
If you’ve forgotten your password, follow these steps:
Simply click on any sign-up option (Google, Apple, or Email) when prompted, or choose to sign up from the menu. Follow the steps to complete your registration, and you’ll be able to enjoy everything Fanatico has to offer.
While you can explore Fanatico as a guest for as long as you like, creating an account is necessary if you want to fully engage with all the platform’s features and content.
Creating an account unlocks the full potential of Fanatico. You’ll get a personalized feed, access to exclusive content, the ability to interact with your favorite Idols, and more. It’s the best way to fully enjoy what Fanatico has to offer.
You can register at any time by clicking “Continue with Google,” “Continue with Apple,” or “Log in with Username & Password.” This will guide you through the sign-up process. If your email is not associated with an existing account, you’ll create a new one. If you already have an account, you’ll be logged in.
If you click on features like the Trending tab, Following tab, or any interactive content (like quizzes or tipping), you’ll see a message encouraging you to sign up. For example:
While exploring as a guest, you’ll encounter prompts to create an account when you try to access certain features that require membership. These messages encourage you to sign up so you can enjoy the full Fanatico experience.
As a guest, you’ll have limited access to the platform. You can explore some content and get a feel for Fanatico, but to use all the features—like following Idols, creating content, or joining fan clubs—you’ll need to create an account.
It’s easy! Just click the “Continue as Guest” button on the first screen when you visit Fanatico. This will take you directly to the Home page where you can begin exploring.
Guest Access allows you to explore the Fanatico platform without creating an account. You can look around, see what the platform offers, and decide if you’d like to sign up for a full account later.
Yes, you can use Google sign-in on iOS devices. This allows for a seamless integration across different platforms, making it easier for you to access our services on your Apple devices using your Google account.
No, Apple sign-in is not supported on Android devices. We recommend using other available sign-in options that are compatible with Android.
At Fanatico, we take your privacy and data security very seriously. Here’s how we ensure your information is protected:
For more detailed information on how we protect your privacy, please visit our privacy policy at https://fanatico.com/en/privacy-policy/. Here, you can find comprehensive details about the measures we take, including how we collect, use, and share your information.
If you forget your password:
Yes! Fanatico allows you to sign up quickly using your Google or Apple account:
To sign up for a Fanatico account, follow these simple steps:
You can navigate through Shots by:
Shots are temporary posts that last for 24 hours and appear at the top of the Home Page. They work similarly to stories on other social platforms:
You can interact with posts in several ways:
You’ll see a variety of content types, including:
These posts appear in a chronological feed, with the newest posts at the top.
You can switch between tabs by:
If you’re not following anyone, the Following Tab will show a message saying, “You are not following anyone. Here are some recommendations based on your interests.” It will also suggest popular users you can follow.
The Home Page is divided into two main tabs:
You’ll automatically land on the Home Page in the following scenarios:
The Home Page is the main landing area for all users on Fanatico. Whether you’re logging in, signing up, or just opening the app, you’ll start on the Home Page. It’s where you can see content from the Idols you follow, explore trending posts, and interact with the platform.
Yes, results for posts are typically prioritized by engagement (e.g., number of likes), especially within the For You section.
Ensure your search terms are spelled correctly and relevant to the content you’re seeking. You can also try switching between Users, Hashtags, and Locations tabs for broader results.
You can clear recent searches by tapping the “X” next to each search item in the Recent Search section.
Yes, the Hashtags tab in search displays popular hashtags based on your query, ordered by frequency of use.
Location-based search results prioritize content within a 1 km radius. If no local content is found, it extends to a 5 km radius.
If no results match your query, a message will appear saying, “We couldn’t find anything. Try checking the spelling.”
Yes, search results are divided into tabs for Users, Hashtags, Locations, and personalized For You content, allowing you to quickly narrow down your search.
When you tap the search bar, your recent searches are automatically displayed. You can select a previous search or clear the list by tapping the “X” next to each query.
Fanatico offers four search categories:
You can access the Search function by tapping the Search icon located at the bottom of the screen between the Home and Content Capture icons.
When you disconnect a social account from Fanatico, it will no longer be linked to your profile. This means that the authentication and features associated with that social account (such as logging in via the platform or receiving bonuses) will be disabled. However, your profile and its content will remain intact. Keep in mind that if this was your primary or only recovery method (e.g., social login), it’s important to ensure that another recovery method like email or phone is linked to avoid account access issues.
Yes, you can link multiple social accounts to your Fanatico profile. Fanatico supports connections with several social platforms, such as Google, Facebook, Instagram, Twitter (X), and Telegram. Each account you connect will help secure your profile and improve your experience on the platform. Additionally, you receive a bonus in FCO Tokens for each social account you link, making it even more rewarding to connect multiple accounts.
To connect social accounts to your Fanatico profile, follow these steps:
Each connection enhances account security and enables seamless interaction with social features on the platform.
For withdrawals over $1000 or for enhanced security features, KYC verification is necessary. This process requires submitting identification documents to ensure compliance with legal standards.
Yes, you can toggle the visibility of your follower count and star rating under Profile Privacy settings, allowing you to control how much of your profile metrics are visible to others.
In Profile Settings, you can set a visible country flag and enter shipping information for transactions involving physical goods. Shipping details are required for deliveries but are not publicly visible.
In Notification Settings, you can customize alerts for messages, posts, and offers. Adjust the frequency and type of notifications based on your preferences.
You can switch between Fan and Idol profiles easily in Profile Settings without losing any data. This allows flexibility depending on your needs and status.
Two-Factor Authentication adds extra security by requiring an additional verification method (e.g., phone or email) when logging in. You can enable it in the Security Settings.
You can connect your profile to social accounts like Facebook, Twitter (X), Instagram, Telegram, and Google. Each connection gives you bonus FCO tokens, which can be used for in-app transactions.
Verifying your email and phone number can be done in the Account Security section of Profile Settings. It’s important for security and for purchasing or selling digital goods.
To withdraw funds, go to the Withdrawals section in Profile Settings. Earnings can be transferred to a crypto wallet, PayPal, or a bank account. Withdrawals above $1000 require KYC verification.
Idols can create Fan Plans with subscription prices, enabling exclusive access to content. You can also set tipping options and receive job proposals for specific tasks like personalized shoutouts or promotions.
Yes, under Profile Settings, you can restrict tipping and testimonials to followers or make them available to everyone visiting your profile.
You can switch to a Private Profile, limiting who can see your posts and content. Only approved followers will have access when this setting is enabled.
To change your username or display name, go to Profile Settings. The username is used for tagging, while the display name is more flexible and can be updated anytime.
To become an Idol, you need to have a Fan following and a verified profile. Once you meet these criteria, you can start creating exclusive content and engage directly with your fans.
Deleting your profile will remove your access to posts, fan clubs, and FCO tokens associated with your account. Make sure to withdraw or transfer your tokens before deleting your account.
Yes, you can import, connect, or create multiple wallets from the profile section to manage your FCO tokens efficiently.
Your transaction and activity history, including purchases, posts, and earned bonuses, can be found in the “Account Activity” section of your profile. You can filter between notifications, dispatches, transfers, and bonuses.
If you forget your password, you can reset it through the “Forgot Password” option on the sign-in screen. An email with reset instructions will be sent to the registered email address.
Yes, you can transfer your FCO tokens by going to the wallet section in your profile. From there, you can deposit, transfer, and view all your token activities, including your total balance.
In the profile settings, you’ll find an option to link various social media platforms like Google, Apple, Twitter, Facebook, Instagram, and Telegram. Each linked account can earn you additional FCO bonuses.
FCO tokens are the currency of the Fanatico ecosystem. You can view your balance by navigating to your profile and checking the wallet section. You can also see transaction history, transfer, or deposit tokens directly from your profile.
You can edit your profile by adding a profile picture, updating your bio, and linking social media accounts. Simply go to the “Account” or “Profile Settings” section to make changes.
To create a profile, sign up through the Fanatico platform, provide the required details (such as your username and password), and optionally connect a wallet. Once created, you can manage posts, join fan clubs, and follow your favorite idols.
Yes, you can leave comments on posts to engage with creators and other fans, enhancing the community experience.
Creators can set limits on how many copies of a Secret Token are available. This helps control the exclusivity of the content.
During sign-up, you can choose to create, connect, or import a wallet. The wallet is required for buying, selling, and managing Secret Tokens.
The Ownership Price refers to the price for full ownership of the content, while the Copy Price allows fans to purchase copies of the content without full ownership rights.
es, after purchasing a Secret Token, you can list it for resale, and the original creator will earn a royalty from the transaction.
Royalties allow creators to earn a percentage of sales each time their Secret Token is resold. Creators can set up multiple royalty tiers based on the number of copies sold.
Secret Tokens are primarily bought using Fanatico FCO Tokens, but other supported cryptocurrencies may be available depending on platform integrations.
Creators can upload content, set a price, choose a listing type (fixed price or auction), and set royalties. Once confirmed, the Secret Token is minted and made available for sale.
Browse the Post Feed, select a post, and use FCO tokens to purchase the Secret Token. You’ll need a connected wallet to complete the transaction.
The Secret Token is a unique digital asset created by Fanatico, allowing creators to sell exclusive content to fans. It leverages blockchain technology to secure transactions and give fans ownership of exclusive content.
To manage your drafts in Fanatico:
Managing drafts ensures you can work on content at your own pace and post it when ready.
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Yes, you can delete a SHOT after posting it. To delete a SHOT:
Once deleted, the SHOT will no longer be visible to your audience, and it will be permanently removed from your profile. Keep in mind that this action cannot be undone.
You can edit a post’s description, tags, or visibility after publishing by navigating to your profile and selecting the post. For content or pricing changes, you may need to delete and repost the item.
When posting, add relevant hashtags and tags to improve visibility and discoverability in searches and trends. You can also add location tags if relevant.
Yes, you can upload media from your device’s gallery. After uploading, you can use the same editing tools available for content captured within the app.
When creating a post, you can choose the Secret Content option and set a price for fans to unlock and view your exclusive content using Fanatico’s token system.
Public posts are visible to everyone on the platform, while fan-only posts are restricted to your followers or specific fans who have access to exclusive content.
Yes, you can save your content as a draft and return to it later for further edits before posting.
You can capture or upload images (JPEG, PNG), videos (MP4), and audio files (MP3). Ensure your file size is within the app’s limits for uploads.
Yes, you can apply filters, add text, stickers, and draw on your photos or videos before posting. You can also trim videos and adjust audio.
Tap the camera icon on the bottom navigation bar or select “Create New Post” from your dashboard to open the Content Capture interface.
The Content Capture function allows you to take photos, record videos, and upload multimedia content directly within the Fanatico app, providing tools for editing and customization before sharing.
To set up exclusive shots on Fanatico, follow these steps:
Currently, the Fanatico SHOT function allows you to apply only one filter at a time per shot. You can select a filter, adjust its intensity, and apply it to your image or video. If you wish to combine multiple visual effects, you would need to manually edit the shot further after applying the first filter, using additional tools such as stickers, text, or overlays to create a layered effect.
To add filters to your shot in the Fanatico SHOT function:
This feature allows you to enhance your content before sharing it with your audience.
Yes, you can customize the shot timer in the SHOT function on Fanatico. When using the capture feature, there is an option to set a timer for your shot. You can adjust the countdown timer to give yourself time to get into position or prepare the scene before the camera automatically takes the shot. Depending on the version, the app may allow timer adjustments for up to a few seconds, typically ranging from 3 to 10 seconds.
This feature is especially useful for hands-free captures or group shots.
Once you finish editing, you can choose to post your SHOT immediately or save it as a draft. You can also discard it at any time if you’re unsatisfied with the result.
SHOT supports high-definition resolution for both photos and videos, though final quality may depend on your device’s camera and settings.
Currently, the SHOT feature focuses on real-time content capture, meaning you create SHOT posts directly from the app’s camera. For pre-existing media, you may use the regular post creation tool.
Yes! After capturing a photo or video, you can add text, draw directly on the media, or insert stickers for added creativity.
Videos created with the SHOT function have a limited duration, typically up to 60 seconds. This is ideal for creating quick, engaging content that captures attention.
When using the SHOT function, swipe left or right to access various filters that can enhance your visuals. Once a filter is applied, you can further edit your SHOT with additional effects, stickers, or drawings.
You can capture both photos and short video clips. These can be edited with on-screen drawing tools, stickers, filters, and text before posting or saving.
The SHOT function allows users to capture short, dynamic visual content directly within the app. You can capture moments in real-time using your camera, and add creative elements like filters, stickers, or annotations.
You can upload a variety of media formats when creating a post on Fanatico. These include:
Keep in mind that there may be size limits on file uploads, typically mentioned during the upload process.
To delete a post, navigate to your profile, select the post, and click the delete option. Once deleted, the post will no longer be visible to others.
Currently, Fanatico does not support post scheduling, but you can draft your post and publish it manually when ready.
In the post creation screen, there’s a field to add hashtags. These tags will help your post appear in relevant searches and trend feeds.
Public posts are visible to all users, while exclusive posts are only accessible by users who pay or have been granted special access (e.g., Fan Clubs, subscribers).
During the post creation process, you can set a copy price or ownership price for your content. Fans can then purchase or unlock your post using Secret Tokens.
Yes, after publishing, you can go back to the post, make edits to the description, or modify content settings, but changing media or pricing may not be possible once it’s published.
You can create a variety of post types including photos, videos, and exclusive content. You can also monetize posts by setting a price with Secret Tokens.
To create a post, navigate to the Create New Post option from your dashboard. Add a title, description, and upload media (photos, videos, etc.). Select your desired post type, set price and visibility preferences, and click Publish.
Fanatico transactions support Fanaticos (FCO) and local currencies, with conversion tools available for in-app purchases.
You must manage shipping and delivery once the sale concludes. Ensure shipping details are accurately entered during the Sale Composer setup.
Yes, buyers can leave reviews and ratings, which are reflected on your profile to build credibility in the marketplace.
Fanatico supports payments in both cash and Fanaticos (FCO). You can set preferences for receiving either form of payment during sale setup.
If the reserve price isn’t met in a Traditional Auction, the item will not sell, and you can choose to relist it.
Fanatico charges platform fees based on the type of sale. Fees may vary for Fixed Price sales, Auctions, and other specialized sale types.
Yes, sales can be edited post-publication, though some aspects like active bids may limit changes in live auctions.
Sales progress can be monitored via your Profile and Sales Dashboard, showing item status, bids, and sales analytics.
In Lowest Unique Bid Auctions, the goal is to place the lowest bid that no one else has placed. The user with the lowest unique bid at the auction’s end wins the item.
You can configure auction durations during setup. Fanatico allows flexible time frames, depending on your auction strategy.
Yes, you can customize shipping options, including international shipping and delivery preferences, within the Sale Composer tool.
Use the Sale Composer tool, where you can upload item details, set prices, and configure shipping options based on the type of sale you want to set up.
Fanatico supports three primary sales types:
The Sale Composer allows users to set up different types of sales, including Fixed Price, Traditional Auction, and Lowest Unique Bid Auction (LUB).
Each sale type allows for customizing item details, images, shipping preferences, and more, giving flexibility for sellers to engage their audiences in various ways.
Fanaticos transactions are usually processed instantly, while cash withdrawals may take a few business days depending on the payment method and completion of KYC verification.
If a withdrawal fails, check to ensure your KYC information is completed and accurate. If the issue persists, contact customer support for assistance.
No, new users (less than 30 days old) are restricted from transferring Fanaticos until the account has been verified or the 30-day period has passed.
Without verification, some features like higher transfer limits and cash withdrawals will remain restricted. Completing the KYC process will unlock all Wallet functionalities.
Ensure your Wallet is secure by verifying your email, phone, and linking social accounts. Regularly check transaction history and set up two-factor authentication for added security.
Yes, single transfers cannot exceed 1,000,000 Fanaticos. Higher transfer limits are available for verified users.
Your transaction history is displayed in the transactions section within the Wallet. You can view all past transactions by tapping Show all transactions.
KYC (Know Your Customer) is a verification process that requires identity documentation to ensure the safety and legality of transactions. It’s necessary to complete KYC before withdrawing cash or increasing transaction limits.
You can withdraw cash by clicking the Withdraw button in the cash balance section. KYC (Know Your Customer) information must be completed before initiating a withdrawal.
Unverified users are limited to transferring 10 Fanaticos per day. Verification removes this restriction.
Yes, you can transfer Fanaticos to other users you follow. If you are not following them, a prompt will ask you to follow the user before transferring.
To buy Fanaticos, click the Buy button on the Fanaticos balance section within the Wallet.
The Fanatico Wallet is used for managing both cash and Fanaticos balances, performing transactions, buying Fanaticos, and transferring balances.
You can access your Fanatico Wallet by navigating to your profile and tapping the Wallet icon located in the top-right corner.
No, tipping is not anonymous. Both the idol and the fan can see the details of the transaction. Fans’ usernames are displayed along with the tip amount to the idol.
Idols have the ability to manage their interactions with fans, including blocking specific fans from sending tips or engaging with their content.
You can add funds to your Fanatico Wallet by purchasing Fanaticos tokens using traditional payment methods. Once your wallet is funded, you can easily use those tokens to tip idols.
If your tip transaction fails, you will receive an error notification. You can try again or use an alternative payment method if the problem persists.
Fanaticos tokens are the platform’s digital currency that can be used for tipping idols, purchasing exclusive content, and more. You can earn tokens through platform activities or purchase them via the Fanatico Wallet.
Tips received by idols are credited to their Fanatico account and can be used within the Fanatico platform or withdrawn according to the platform’s payout policies.
Yes, idols receive notifications showing the exact amount tipped by each fan, and they can acknowledge the support with a personalized message.
Yes, you can tip as many idols as you want. Each transaction is processed individually, so you can send tips to different idols in separate transactions.
There may be small transaction fees associated with tipping, depending on the payment method used. Fanaticos tokens typically have lower fees compared to traditional payment methods.
If your Fanatico Wallet balance is insufficient, you can either top up your Fanaticos tokens or use a traditional payment method to complete the tip.
Fanaticos tokens are an in-platform currency that can be used for various transactions, including tipping idols. You can purchase or earn Fanaticos tokens and use them to tip idols directly through your Fanatico Wallet.
Once a tip has been confirmed and processed, it cannot be canceled or refunded. Please make sure to verify the details before completing the transaction.
Your tipping history is available in your Fanatico account dashboard. Here, you can see all past tips you’ve sent to idols and track your support over time.
After you confirm your tip, you will receive a real-time notification of the transaction. The idol you tipped will also be notified. You can view a confirmation in your account history.
Currently, the tipping feature focuses on the transaction itself, but idols may send a personalized thank-you message after receiving a tip, deepening the connection between fans and idols.
Yes, there is both a minimum and maximum tipping amount. These limits are displayed during the tipping process, and you can either select from pre-set amounts or enter a custom amount within the allowed range.
You can tip using Fanaticos tokens stored in your Fanatico Wallet or through traditional payment methods like credit cards or PayPal.
To tip an idol, select the idol you want to support, choose your payment method (Fanaticos tokens or traditional currency), enter the desired tip amount, and confirm the transaction.
Idol Tipping is a feature that allows fans to financially support their favorite idols by sending tips through the Fanatico platform. Fans can choose to send tips in either traditional currency or Fanaticos tokens.
Yes, withdrawal limits may apply depending on your account status and the selected payout method. Check the Wallet settings for specific limits and ensure your account is verified to access higher withdrawal limits.
If your payout has not been received within the expected timeframe, please contact Fanatico support at support@fanatico.com. Include your transaction ID and payout details for a faster resolution.
Taxes may apply based on your local regulations. Sellers are responsible for reporting and paying any applicable taxes on their earnings. Fanatico provides a summary of earnings that can be used for tax reporting purposes.
No, once a withdrawal request has been submitted, it cannot be canceled. Ensure you have selected the correct payout method and amount before confirming the withdrawal.
Payout processing time varies depending on the selected payout method:
Refunds are only issued for failed or canceled transactions. To request a refund, contact Fanatico support at support@fanatico.com with your transaction details. Refund eligibility is subject to Fanatico’s refund policy.
Your balance may be locked if:
To withdraw funds, navigate to your Wallet, tap on “Withdraw,” and select your preferred payout method. Note that funds locked in ongoing auctions or bonuses cannot be withdrawn until they are unlocked.
Payouts to sellers are processed via their selected payout method, which can include direct bank transfer, PayPal, or cryptocurrency wallets (FCO, USDT). Payouts are made after the sale is finalized, and the payment has been successfully processed.
No, once a purchase is completed, you cannot change the payment method used. However, you can update your payment details for future transactions in the Wallet settings.
To set up your preferred payment method, go to your Wallet settings in the Fanatico app. From there, you can add a debit or credit card or connect your Apple Pay or Google Pay account. For in-app purchases using FCO, ensure your Fanatico Wallet is funded.
Fanatico supports payments through Apple Pay, Google Pay, debit and credit cards (Visa, MasterCard), and Fanatico’s in-app token, FCO. The accepted payment method may vary depending on the sale type (Fixed Price, Traditional Auction, or Lowest Unique Bid Auction).
Go to Settings > Payments > Billing. Under your saved payment methods, select the one you want to set as your default.
Yes, you can link up to three payment methods. You can set a default payment method, but you can also select a specific method for each transaction if desired.
Fanatico accepts credit and debit cards for Fixed Price Sales, Traditional Auctions, LUB Sales, tipping, subscriptions, and job-related payments.
To add a payment method, go to Settings > Payments > Billing, select Add a payment method, and fill in the required fields such as the name on your card, card number, expiration date, and CVV. Submit the information to save your card details.